D O Y A L T Y

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Loyalty Program

The Only CDP Built Specifically for Loyalty-Driven Growth

Unify customer data and personalize every interaction

All Features

Build a Rewarding Customer Experience That Drives Engagement

Doyalty’s loyalty program is designed to help merchants create compelling, multi-tiered rewards that increase customer retention and engagement. Whether customers shop online, in-store, or via mobile, they can seamlessly earn and redeem points, unlocking exclusive perks along the way.

Key Capabilities

Multi-Tier Loyalty System

Flexible Membership Tiers:

  • Offer Silver, Gold, Platinum and more tiers with increasing benefits.
  • Reward customers based on their total spending, visit frequency, or engagement.

AI-Powered Loyalty Insights

Predict what matters for retention:

  • Churn Radar: Flags at-risk members based on:
    • Reward dormancy
    • Tier stagnation
    • Support ticket sentiment
  • Reward Optimizer: Recommends ideal incentive values per customer

Client Result: "Home & Co. reduced churn by 33% using predictive save campaigns"

Cross-Store & E-Commerce Loyalty

Seamless Multi-Location Support

Customers can earn & redeem points across all store branches.

Fully compatible with RetailPro, Shopify, WooCommerce, and mobile POS systems.

How It Works

1

Connect

  • Pre-built connectors for:
    • POS systems (Square, Toast)
    • E-commerce platforms (Shopify, WooCommerce)
    • Customer service tools (Zendesk, Freshdesk)
  • Loyalty-ready data mapping:
    • Auto-classifies transaction types (qualifying vs. non-qualifying purchases)
2

Analyze

  • Specialized dashboards:
    • Loyalty health (redemption rates, point liability)
    • Tier migration trends
    • Reward ROI by type
  • Exportable reports:
    • IRS-compliant gift card liability statements
3

Activate

  • Loyalty-specific activation points:
    • Trigger birthday rewards from profile data
    • Sync VIP status to POS systems
    • Feed predictive scores to email/SMS campaigns

Example: "When customer reaches 80% of Silver tier, auto-send upgrade challenge"

Technical Superiority

  • Real-time processing: <500ms latency for point updates
  • Scalability: Tested at Million+ loyalty members
  • APIs: Easy to integrate Restfull APIs for custom loyalty workflows
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Doyalty is
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Transform customer relationships with Doyalty's AI-powered digital loyalty platform delivering personalized engagement, and increase growth by retaining customer.

Features

Doyalty GDPR Compliant

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